Covid 19 update - Holmer Park

Covid 19 update

04 Jan 2021

Reception is currently open Mon-Fri 10am-4pm (closed over easter) for bookings and other queries. If you are a member and have a question about your membership please email [email protected] 

For our latest April 21 member update please click here

To access our online exercise area please click here 


Current reopening plan in line with the reopening roadmap from the government. Please note this is subject to change.

A summary of this update has been emailed to club members, guests of the Holmer Park Day Spa can see answers to FAQs below.

From the 12th April

  • The gym will open
  • The swimming pool and spa pools will open
  • Group fitness will be online via our online portal https://www.holmerpark.co.uk/login
  • You should arrive at the club exercise ready and avoid using the changing rooms however they will be open, for example, for anyone who needs to shower after their swim or for those with disabilities or special needs
  • The Spa will open for treatments
  • The Orchard Café will be open for takeaway and outdoor dining only at reduced hours

From no earlier than the 17th May

  • The Sauna and Steam Rooms will open
  • Group fitness classes in club will start
  • The lounge will open and we will review the Orchard Café opening hours

From no earlier than the 21st June

We hope so much that we are able to have our summer BBQ and start planning our hugely popular “Merry Members Christmas Party”!

Memberships

With regards to membership payments we committed to ensuring you were never out of pocket because of the need to close the club. Therefore we can confirm that if you pay by Direct Debit no payment will be collected from you whilst we remain closed. We will write to you to confirm details of the first collection once we reopen.

If you pay in full we will simply add the period of closure on to your membership.

We can also confirm that although that this period has been financially very difficult for us we have no intention of reviewing our membership fees this calendar year.

If you would like to speak to us about membership please email [email protected] so we can handle your enquiry efficiently as the membership team will not be on site every day until we reopen fully.

If you had a booking in the Spa, please see our FAQs below.


FREQUENTLY ASKED QUESTIONS 

I have a health club membership, what will happen to my payments?

Please don’t worry about your membership. As previously mentioned, we are unable to stop the payment run that came out of your account on the 5th January, but we will simply credit your account and not make a collection when we reopen.  No further payments will be collected whilst we are closed. To speak to us about your memebrship please email [email protected]

If you have recently joined your pro rata payment will be carried forward.

What if I have paid my membership in full?

If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.

I had a spa booking with you, what happens now?

Your booking was cancelled and you can now call us 01432 370222 to reschedule. 

What about my gift voucher?

Any gift vouchers bought at the club or directly via this website, that were due to expire will be extended to cover the period of closure when we are able to reopen.

I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?

If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.