Covid 19 update Jan 2021 - Holmer Park
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Covid 19 update Jan 2021

04 Jan 2021

To access our online exercise area please click here 

For FAQs whilst we are closed please click here

Reception is currently open from Monp-Fri 10am-4pm for bookings and other queries. If you are a member and have a question about your membership please email [email protected] 

Following the Prime Minister’s announcement, once more, we are forced to close the Club at 10pm on Monday 4th Jan 2021.

We are really disappointed by this news as everyone at the Club has worked tirelessly to ensure we offered a welcoming and clean environment for you to enjoy your exercise in. Many of you have told us how safe you feel whilst using the Club and we really appreciate this feedback. 

As previously mentioned, we are unable to stop the payment run that comes out tomorrow, the 5th January, but we will simply credit your account and not make a collection when we reopen. If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.

If you had a booking in the Spa, please see our FAQs below.

Myself and the team are desperately sad to have to do this and we will miss all of you. As before we will be offering an online programme of classes and will support you wherever possible. We will all be staying at home, running, keeping active and joining a Zoom quiz (we're sure!). So, if you do need to contact us we'll be back in touch when we are able to return to work.

These are incredibly tough times for everyone but we will get through this by sticking together and supporting each other. Please do let us know if there is anything we can do to help you get through this next period of lockdown.

Take care and stay safe

Steven and the Holmer Park team


FREQUENTLY ASKED QUESTIONS 

I have a health club membership, what will happen to my payments?

Please don’t worry about your membership. As previously mentioned, we are unable to stop the payment run that comes out tomorrow, the 5th January, but we will simply credit your account and not make a collection when we reopen.  No further payments will be collected whilst we are closed. As we have had limited notice of our closure and order to stay at home we are unable to make any changes to memberships at this current time.

If you have recently joined your pro rata payment will be carried forward.

What if I have paid my membership in full?

If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.

I have a spa booking with you, what happens now?

Your booking is cancelled and will be rescheduled when we reopen. As we have had limited notice of our closure and order to stay at home we are unable to make any changes to bookings currently.

What about my gift voucher?

Any gift vouchers bought at the club or directly via this website, that were due to expire will be extended to cover the period of closure when we are able to reopen.

I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?

If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.