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Group Fitness t&cs | Lets make group fitness work!

By signing in to the Club (presenting your membership card) you agree to acceptance of the Health Commitment Statement and House rules.
All participants of any classes organised by the club must be aged 16 or over.
The club member must arrive and be ready for the class in good time for the instructor to start promptly. The instructor will need to complete a register and you should make yourself known to the instructor so they can mark you in attendance. Regardless of which studio your class is in, you must swipe your membership card at reception.
Classes are only available to members during their membership access times.
Bookings for classes are made via our booking portal, www.holmerpark.co.uk
Bookings are fully managed by the club member via the booking portal.
In most cases, classes are bookable 14 days in advance from 8pm. Under some instances this may change and notice will be given to the club member informing them of this.
Waiting Lists- All waiting lists for classes are handled automatically by our booking system. The club member will join the waiting list on a first come, first serve basis. As a place becomes available the system will send a notification by email/ text to the no 1 position club member on the waiting list informing them that they have automatically been promoted to the class list. If the club member no longer wishes to attend that class, they can log in to the booking portal and cancel their booking. The system will then promote the next club member on the waiting list. The current waiting list position of the club member is viewable on the home page of the club members booking portal, along with all other future bookings. If the club member is a “no-show” due to unforeseen circumstances, they can email [email protected] at the earliest opportunity. It is at the discretion of club management whether or not to apply a “strike” and reasons will be considered on a circumstance by circumstance basis.
Cancellation of bookings- The club member can cancel bookings up to 2 hours before a class is due to start without incuring a "strike". If due to unforeseen circumstances the club member is required to cancel after the 2-hour cut off period it is still possible to cancel however a "strike" will be incurred. Cancellations in this method will be considered on a circumstance by circumstance basis and may result in a “no-show”.
No Show- A club member that does not attend a booked class or a class that they have been promoted to from a waiting list will be treated as a “no-show” and incur a "strike". A 3-strike policy is in place for 3 missed classes. At 3-strikes the club members booking rights will be removed for a period of 14 days. Strikes remain on the member profile for 28 days. If the club member is a “no-show” due to unforeseen circumstances, they can email [email protected] at the earliest opportunity. It is at the discretion of club management whether or not to apply a “strike” and reasons will be considered on a circumstance by circumstance basis.
The club reserves the right to cancel any class or booking at any time leading up to the class start time, without giving reason for doing so. We will attempt to contact all participants of the class if the class is cancelled, however Holmer Park will not be responsible for any costs incurred for any travel to the club. We may contact you any of the following ways: phone, text or email. If the minimum number (3 in most cases) is not reached then the class may be cancelled.
If we need to re-arrange the time of a class, we will attempt to contact all participants of the class however, Holmer Park will not be responsible for any costs incurred for any travel to the club. We may contact you any of the following ways: phone, text or email.
By completing any reservation for any classes, you agree to the above.
We may need to change this from time to time and reserve the right to do so without warning.

Reviewed 31/12/21